Terms and Conditions

Boost X Local provides marketing systems, customer-experience systems, websites, communications, automation, technology configuration, strategy, training, and related services for local businesses.

Services may include customer journey assessments; website development or improvement; lead capture and follow-up systems; missed-call and inquiry response; email and text-message automation; appointment scheduling and reminders; review and reputation systems; customer reactivation; voice and chat systems; customer relationship management; and reporting, training, support, and consulting.

Specific services vary by client and are defined in a separate proposal, order form, statement of work, or service agreement.

These Terms govern use of the public website.

Purchasing or receiving Boost X Local services may require you to enter into a separate written agreement. That agreement may contain additional provisions concerning scope and deliverables, implementation, client responsibilities, fees and payment, usage charges, subscription term, cancellation, refunds, data handling, website and content ownership, support, confidentiality, and service limitations.

If these website Terms conflict with a signed client agreement, the signed client agreement controls for the applicable services.

Completing an assessment, viewing a demonstration, scheduling a call, or submitting a form does not guarantee acceptance as a client.

Boost X Local provides systems, technology, implementation, training, and strategic support. We do not guarantee specific business results.

We do not guarantee a particular number of leads, customers, calls, appointments, reviews, or referrals; increased revenue or profit; search-engine rankings; advertising performance; customer response rates; uninterrupted operation of third-party services; that every automated interaction will be accurate; or that every prospect or customer will respond positively.

Results depend on factors outside our control, including the client's offer, reputation, market, competition, pricing, staff, response practices, customer demand, implementation, and continued participation.

Examples, demonstrations, projections, illustrations, testimonials, and case studies do not guarantee future results.

Clients are responsible for providing accurate and complete business information; giving timely access to accounts, systems, content, and personnel; reviewing and approving customer-facing content; responding to approval requests within a reasonable period; verifying pricing, hours, services, policies, and business details; maintaining licenses and permissions required for their business; protecting passwords and limiting account access; training employees on relevant procedures; using the services lawfully; paying agreed fees and third-party charges; and informing us promptly about errors, changes, or security concerns.

Implementation timelines may be extended when information, access, approvals, content, or decisions are delayed.

Clients may use Boost X Local systems to communicate with customers and prospects through telephone calls, artificial or prerecorded voice technology, email, text messages, chat, and other channels.

The client is responsible for ensuring it has the legal right and appropriate consent to contact each recipient. This includes responsibility for Telephone Consumer Protection Act requirements, CAN-SPAM requirements, federal and state telemarketing laws, do-not-call rules, call-recording and transcription laws, artificial or prerecorded voice disclosures, industry-specific requirements, consent, unsubscribe, and opt-out requests, and maintaining records of consent when required.

Clients may not use the services to send unlawful, deceptive, abusive, harassing, or unsolicited communications.

Boost X Local may provide technical settings, templates, and general implementation assistance. These do not constitute legal advice or guarantee compliance.

We may suspend a workflow or communication feature if we reasonably believe it creates legal, security, carrier, platform, or reputational risk.

Some services may use automation or artificial-intelligence-assisted tools for voice, chat, messaging, analysis, content drafting, scheduling, summarization, or routing.

Clients understand that automated systems can misunderstand requests or produce inaccurate information; customer-facing scripts and workflows should be reviewed before launch; automated systems are not appropriate for emergencies; they should not be presented as licensed professionals; human review or intervention may be necessary; third-party platforms may change how their technology performs; and applicable laws may require disclosures or consent.

Nothing customer-facing will intentionally be launched without the client's approval, unless a separate agreement states otherwise.

The client remains responsible for its business decisions, offers, policies, prices, services, and communications.

As between Boost X Local and the client, the client retains ownership of the original content and customer data it lawfully provides.

The client grants Boost X Local a limited right to access, copy, modify, transmit, display, and otherwise process that material as reasonably necessary to provide the agreed services.

The client represents that it owns the content or has permission to use it; its use does not violate another person's rights; it has provided appropriate privacy notices; it has obtained legally required consent; and it will not provide unlawful or unnecessarily sensitive information.

Boost X Local retains ownership of its pre-existing materials, templates, processes, methods, configurations, documentation, frameworks, software, know-how, and other intellectual property.

Ownership and transfer rights for custom websites, designs, domains, automations, configurations, and other deliverables are governed by the applicable client agreement.

Boost X Local services may depend on third-party platforms, including providers used for phone calls, text messages, email, domains, hosting, scheduling, payments, artificial intelligence, analytics, listings, reviews, advertising, and social media.

Third-party platforms may experience outages, change prices, modify features, enforce usage limits, reject communications, suspend accounts, or discontinue services.

Boost X Local does not control independent third-party platforms and is not responsible for their decisions, outages, policies, delays, or changes.

Clients may be required to accept separate third-party terms.

Fees, billing schedules, subscriptions, setup charges, implementation charges, and payment terms are established in the applicable proposal, checkout page, order form, or client agreement.

Unless the applicable agreement states otherwise: fees are quoted in U.S. dollars; payments must be made when due; setup and implementation fees cover work performed and may become nonrefundable after work begins; subscription fees cover access and ongoing services for the applicable billing period; phone, text-message, email, artificial-intelligence, advertising, domain, hosting, and other usage-based charges may be billed separately; taxes and third-party fees may be added when applicable; and late or failed payments may result in suspension of services.

By providing a payment method for recurring services, you authorize the recurring charges described in the applicable agreement until the service is canceled according to that agreement.

Cancellation requirements are established in the applicable client agreement.

Ending service may affect access to websites, phone numbers, email or text-message services, automations, customer relationship management systems, integrations, reports, stored content and customer data, and third-party subscriptions.

Clients should request any available data export before service ends.

The ability to transfer websites, domains, phone numbers, data, automations, or other assets depends on the client agreement, payment status, technical limitations, third-party platform rules, and whether the asset is client-owned, licensed, or part of Boost X Local's shared system.

Certain templates, licensed technology, proprietary configurations, and platform functionality may not be transferable.

Outstanding payment, confidentiality, intellectual-property, limitation-of-liability, and other provisions that logically survive termination will remain effective.

Demonstrations, scorecards, assessments, reports, recommendations, and sample customer journeys are provided for educational and evaluation purposes.

They may rely on information supplied by the user and may not identify every issue affecting a business.

An assessment is not an audit, certification, legal review, security review, financial review, or guarantee of results.

Users are responsible for independently evaluating recommendations before acting on them.

You may not use the website or services to violate a law or regulation; send unlawful or deceptive communications; contact people without required permission; harass, threaten, or impersonate another person; misrepresent your identity, products, or services; upload malicious software; attempt unauthorized access; interfere with the operation of a system; scrape, copy, reverse engineer, or exploit proprietary technology; infringe intellectual-property or privacy rights; collect or transmit unlawfully obtained data; or promote fraud, discrimination, violence, or illegal activity.

We may suspend or terminate access if we reasonably believe these requirements have been violated.

BoostXLocal.com and its original content are owned by Boost X Local or used with permission. This includes text and sales copy, logos and branding, graphics and demonstrations, videos, frameworks and methods, assessments and scorecards, software configurations, training and downloadable materials, and the Boost X Local customer journey methodology.

You may view the website for your own personal or internal business evaluation. You may not reproduce, resell, publish, scrape, distribute, or create competing commercial materials from our content without written permission.

Information exchanged during an introductory conversation is not automatically subject to a formal confidentiality agreement.

Do not submit trade secrets, passwords, regulated data, or highly sensitive information through a general website form.

Confidentiality obligations relating to client services should be stated in the applicable client agreement.

To the fullest extent permitted by law, the website, demonstrations, assessments, and general resources are provided "as is" and "as available."

We make no warranty that the website will always be available or error-free; that every recommendation will be appropriate for every business; that third-party services will operate without interruption; that automated or AI-assisted output will always be accurate; or that use of the website or services will produce a specific result.

Some jurisdictions do not permit certain warranty exclusions, so portions of this section may not apply to you.

To the fullest extent permitted by law, Boost X Local and its owners, employees, contractors, providers, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the public website, demonstrations, assessments, or free resources. This includes lost profits, lost revenue, lost data, lost opportunities, reputational harm, and business interruption.

Liability relating to paid client services is governed by the applicable client agreement.

Where liability arising from the free public website cannot legally be excluded, our total liability will not exceed the greater of the amount you paid specifically to access the public website or $100.

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Boost X Local and its owners, employees, contractors, and providers from claims, liabilities, damages, and reasonable expenses arising from your unlawful use of the website or services; your violation of these Terms; content or data you provide; communications you send; your violation of another person's rights; or your failure to obtain legally required consent.

Client-specific indemnification obligations may also be included in a client agreement.

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules.

Unless a client agreement provides otherwise, disputes concerning these Terms or the public website will be handled in the state or federal courts with jurisdiction in [INSERT COUNTY], New York.

We may update these Terms as our website, services, platforms, or legal obligations change.

The "Last updated" date identifies the most recent revision. Your continued use of the website after an update constitutes acceptance of the revised Terms.

Changes to an existing paid client agreement require the process described in that agreement.

Questions about these Terms may be sent to:

Brian J. Manning, doing business as Boost X Local

Email: brianm@boostxlocal.com

Website: https://boostxlocal.com